Refund Policy
We stand behind all of the merchandise made for you and your customers! Whether your product was damaged in transit or a design flaw was produced, we are committed to providing solutions and making it right for you. Please submit this Return Request within fourteen (14) days of delivery. to determine if your order qualifies for a return. Please submit one Return Request per order and if there are multiple items in your order for return, please list.
We stand behind all of the merchandise printed for you. Printed, cut and handmade with upmost high quality and accuracy, we are your trusted resource for fulfilling your customers orders. That is why we offer a 100% print guarantee! Whether your merchandise has been damaged in transit, a design flaw was produced, we are committed to providing solutions and making it right for you. Our in-house Customer Experience team is fully equipped to process your return request quickly and efficiently so you spend less time waiting, and more time making your customers happy.
In the event your product or your customers product is damaged or defective, please email a Return Request within fourteen (14) days of delivery of the damaged or defective product and you must provide reasonable proof to us of such damage or defect. We will promptly review your correspondence in order to determine whether such damage or defect warrants a refund. We will inform you of its decision to approve or deny your request with an explanation of its decision.
Send an email Return Request for any damaged, defective, or flawed products received.
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Email return requests to SaintsAndSneakers@gmail.com
- first name & last name, email, contact phone number
- 15 digit order number
- Please provide a description for the reason of your return.
- photo of defective product
- , Images must be clear and have a minimum 1200 x 3000 pixels with 72DPI.
- Photos must be a clear image of the product against a plain background. Blurry, grainy, or unfocused images will not be accepted.
- Images must be a full view of the product, with visible views of the attached tags.
Should the return be considered a defect,we reserves the right to investigate and conduct a thorough analysis of the defect, which may include sending the defective merchandise to us before a decision can be made. For defective products, we will offer a pre-paid shipping label and the merchandise must be shipped within seven (7) days of the issued pre-paid label date. Failure to send back the merchandise within seven (7) days of receiving the shipping label will disqualify the order from the review process and a refund will not be issued.
We will not honor defect requests which are attributed to your customers size concerns or design options.
Before submitting for a return, please note the following:
- Packaging and product returning must be in original form. Dirty or worn clothing with missing tags/labels are not eligible. Washed clothing is not eligible for return.
- Review the size before orders are placed to ensure our sizing meets your requirements.
About Us:
With over 10 years experience in the supply chain industry, our end-to-end sustainable service platform includes innovative product development, manufacturing, and logistics. Our U.S headquarters is located in Columbus, Ohio while our manufacturing centers are in Quanzhou, China.
We choose ethically sourced materials to selecting premier shipping partners, we take our job very seriously. We craft our products from top-notch materials and work to ensure our printing process is safe, ethical, and minimizes environmental impact.
Our reliable network of sustainable suppliers, in-house experts who craft every handmade product, and made-to-order business model allows us to operate in a safe ethical manner with minimal environmental impact.
We want to be remembered for the quality of products we deliver, not the waste we leave behind. Zero inventory and ethically sourced materials eliminates environmental risks by excess stock and mass production.
By owning and operating each factory located in Quanzhou, China, it gives us the ability to monitor and control working conditions. Audits are annually performed to ensure best business practices, standards, and compliance are met.